Frequently Asked Questions
Everything you need to know about shopping at KULE.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my KULE garments?
To maintain the longevity of our high-quality fabrics, we recommend following the specific care instructions on the internal garment tag. Generally, we suggest machine washing cold and laying flat to dry.
Can I change or cancel my order after it has been placed?
Once an order is placed, it moves quickly to our fulfillment team. Please contact our support team within 30 minutes of ordering, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.